Social Security launches a new package of services via its mobile application this week
Amman2 min read
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The Social Security Corporation announced the availability of a new package of services through its mobile application this week, aiming to enhance direct communication channels with service recipients. These services include the "Swift Response to Complaints" service and an electronic window dedicated to receiving development proposals from the public, under the slogan "Your voice is heard and your idea makes a difference."
The Corporation stated that the Swift Response to Complaints service allows insured subscribers, retirees, companies, and institutions to submit their complaints directly through the application, track their status in real-time, and receive responses within specific timeframes, ensuring complaints are handled efficiently and transparently without the need to visit branches or resort to any intermediary.
Regarding the development proposals window, the Corporation explained that it opens the door for citizens to actively participate in developing the Corporation's services and procedures by submitting their ideas and feedback, which will be subject to study and evaluation by specialized teams in preparation for adopting those that contribute to improving the service recipient's experience.
The Corporation's official spokesperson and Assistant Director-General for Insurance, Shaman Al-Majali, said in a statement on Sunday that the launch of these services comes in line with the Corporation's approach to digital transformation and placing the service recipient at the heart of its priorities, emphasizing that the slogan "Your voice is heard and your idea makes a difference" reflects the Corporation's commitment to building a direct relationship with its audience, listening to their voices, and responding to their needs quickly and effectively.
Al-Majali added that the Corporation views complaints and proposals as a real opportunity for continuous improvement, calling on citizens to download the application, benefit from its new services, and contribute their ideas to developing the service system.
