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The United Nations High Commissioner for Refugees (UNHCR) expressed its deep appreciation for the continuous support provided by European Union humanitarian aid, which remains essential for the continuation of key protection services for refugees in Jordan.
The agency stated that the EU's contribution enables it to maintain and strengthen two of the most critical access points to protection: refugee registration and the UNHCR helpline.
It added that registration forms the basis of the agency's protection work, as it allows refugees to obtain the necessary documents to access services, receive assistance, and exercise their rights in Jordan.
It pointed out that there are more than 352,000 refugees registered with the agency, emphasizing that continued investment in registration systems ensures data accuracy, the efficient delivery of government and partner services, and the prioritization of the most vulnerable individuals.
It indicated that EU funding helps the agency operate registration centers in Amman, Zaatari camp, and Azraq camp, expand mobile registration services for people with limited mobility or those residing in remote areas, and enhance the use of digital and biometric tools to increase security and accessibility.
The agency added that the European Union plays a pivotal role in supporting its helpline, which receives nearly one million calls annually and serves as a vital lifeline for refugees to obtain accurate information, guidance on services, protection consultations, and follow-up on their individual requests.
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