He said that quality is not a new practice in the Ministry, as directorates and units daily implement many quality procedures through organizing work, follow-up, planning, auditing, and performance measurement, stressing the importance of framing these practices within a clear institutional approach based on legislative and regulatory frameworks, and enhancing integration between different components of the Ministry.
He added that the Ministry is moving forward in building an integrated quality system that includes developing procedures, defining responsibilities, strengthening the auditing approach, linking quality to planning and results, and making quality a sustainable institutional approach in work.
For her part, the Director of the Quality Unit at the Ministry, Dr. Hanan Al-Turk, confirmed that quality represents an institutional culture based on coordination, commitment, efficiency improvement, and clarity of responsibilities, in addition to developing the electronic system and work procedures, pointing out that the success of the quality system requires the integration of roles and cooperation between various directorates and units.
Dr. Maan Mas'ad from the Jordanian Academy for Maritime Studies presented an introductory presentation on the concept of quality and its importance in developing institutional performance, the main principles of the quality management system and its application requirements, and the role of quality in improving the efficiency of procedures, improving outputs, and promoting continuous improvement, within the framework of cooperation and coordination between the Ministry and the Academy.
The workshop also included a visual presentation on the stages of establishing the Quality Unit at the Ministry of Transport, its working mechanisms, and the steps taken by the unit to frame quality practices within a clear institutional approach.
