Traffic Management: All incoming reports are subject to scrutiny before being transferred to the competent authority
Amman3 min read
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The head of the Traffic Safety Department at the Traffic Department, Major Ahmed Al-Tamimi, confirmed that the Traffic Department deals with traffic reports and complaints received through several platforms, including the 'Amn 911' application, the call service on the number 196, the WhatsApp application, and the recently launched Sanad application for receiving traffic reports.
Al-Tamimi said that the number of reports received through the Sanad application since its launch on September 8 until Monday exceeded 5,000 reports, confirming that all reports are handled according to the approved procedures.
He explained that the reports varied between violations related to reckless and showy driving and violations that require impoundment, in addition to complaints about road closures, nighttime disturbances, and parking of trucks in residential neighborhoods, among other traffic behaviors and violations.
He pointed out that all reports are subject to scrutiny and verification of their accuracy before being transferred to the competent authority, whether in the capital or in the governorates, to take the necessary legal action against violators, as the office for following up on reports and complaints in the Traffic Department receives between 800 and 1,200
reports daily via WhatsApp through the number 0770999030.
Al-Tamimi explained that incoming reports are analyzed and transferred to the concerned departments with the possibility of attaching photos or videos that document the violation alongside information related to the vehicle or the location of the violation.
He pointed out that the reports include various violations, including reckless and showy driving, 'tuning', and violations of public transport vehicles such as not reaching the end of the line or changing the route, in addition to road closures and other violations that pose a danger to road users.
In the event of a complaint about public transport vehicles, the information is transferred to the competent authorities, such as the Traffic Investigation Branch and the Traffic Departments in the governorates, to monitor them and take legal action against the violating vehicles.
The Traffic Department also receives reports through the number 196, where the citizen can choose number 14 to transfer the report to the competent authority for monitoring traffic complaints.
The department also deals with road closure reports by verifying the vehicle number and contacting its owner to remove the obstacle, and in case of failure to contact him, the report is transferred to the '911' system to contact those concerned with the vehicle.
Major Al-Tamimi pointed out that the 'Sanad' application provides a simplified electronic mechanism for reporting traffic violations, as the citizen who has activated his digital identity can log into the application, choose the service for reporting a violation, and enter the vehicle data, the location of the violation, and a brief description of the offending behavior. The application allows the user to attach a photo or video that documents the violation and provides an option related to the privacy of the phone number, allowing the reporter not to display their number in the report data.
He confirmed that reports received through the application are subject to scrutiny and verification of the information and attached materials before taking legal action in accordance with the rules.
The Traffic Department called on citizens to use the available reporting channels, whether through the number 196, or the number 0770999030 via WhatsApp, or the 'Amn 911' application, or the 'Sanad' application, to report violations and behaviors that threaten the safety of road users.
