Al-Amayreh indicated that this trend comes within the company's and partner institutions' keenness to upgrade the level of institutional performance and simplify the service delivery system in a way that reduces burdens on visitors and ensures the efficiency and speed of completion.
On the other hand, an informed source in the Tafila Water Contract Administration revealed that extensive meetings have been held with a number of donor agencies to determine the services that will be included in the automation and to prepare the technical requirements for their qualification, in preparation for launching them electronically and eliminating paper transactions for about 23,000 subscribers in the governorate.
The source added that the upcoming digital package will cover the automation of new water and sewage subscription requests, submitting objections and bill adjustments, maintenance and meter replacement requests, temporary and permanent disconnection, and ownership transfer, in addition to automating installment procedures, settlements, and collection through the Aqaba Water portal, the "MWI WaterApp" application, and the "Sanad" platform.
The source concluded by confirming the continued operation of current direct channels, the unified call center (117116), and water emergencies (via the directorate's phone 032241104 or WhatsApp) to serve subscribers and provide support until the final launch of the integrated digital platforms.
