Since assuming his duties, the Prime Minister has established a different approach to managing government work, based on the field approach, getting close to people, and descending to service delivery locations instead of waiting for the citizen to reach the official. How many governorates has the Prime Minister visited, how many districts, villages, and towns has he reached, and how many factories, schools, hospitals, health centers, and service projects has he inspected to see their reality and details? How many remarks has he heard directly from citizens, and how many decisions have been made in the field and swiftly implemented?
Perhaps strikingly, the contagion of "office emigration" has started to spread to ministers and officials; the office is no longer the sole place from which government affairs are managed, and mail no longer necessarily waits for the official behind his desk. Rather, his signature is sometimes made in the field, right where the problem is, where the citizen is, and where the service is supposed to reach them.
There used to be, on many occasions, a cold distance separating the official from the citizen; a wall of protocol, offices, appointments, and barriers. Going down to the field melts this wall and opens the door for the citizen to say what is on their mind directly. Most importantly, the field closes the path for those who used to climb the walls of distance between the citizen and the official, presenting themselves as the sole link between the two parties.
With this approach, the Prime Minister is not content with just hearing about the problem, but goes to it. He does not always wait for a picture of the project to reach him, but goes to see it himself. He is not satisfied with a report on the level of service, but tries to touch it on the ground. Herein lies the value of the Royal directives to open up to the field and get closer to citizens; a directive only achieves a real impact when it turns into a daily practice in the way the state is managed.
In short, if you look for the Prime Minister in his office at the Fourth Circle and do not find him, do not rush to ask where he is. Instead, go and look for him in the field; he might be in a remote governorate, a national district, a village that rarely appears on maps, a school, a hospital, a factory, or a project awaiting the official to see for himself what is happening there.
