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The company, with its regional presence, has invested a large amount of money in the digital transformation process, and the return will be in getting rid of the cost of the human cadre that was doing these jobs.
This case is not isolated, or even a trend towards innovation, as much as it is an expanding and expanding trend, and it will have its clear effects during the next decade.
I remembered this conversation while watching Minister of Interior Mazen Al-Farra's interview with Al Jazeera, and the last question about the security or internal file that the ministry considers the biggest challenge facing Jordan? As usual, the minister provides the answer from a strategic and political perspective, indicating unemployment as the fundamental challenge that affects the security and social dimensions.
Unemployment has been a structural problem in the Jordanian economy since the 1990s, and successive governments have tried to contain this phenomenon, but the reality of economic challenges, population growth, and patterns of work and production culture have combined significantly to keep unemployment at the forefront of challenges facing the Jordanian state.
The economic crisis behind it is a social aspect that has led Jordan to become one of the countries importing labor from abroad in many sectors, and the shift to service sectors to create Jordan's operational mass, which also produces another social problem represented by a huge energy of unemployed youth who have received good education and appropriate health care, and their expected productivity is wasted in unemployment.
I have talked a lot that the problem is not in the vitality of the Jordanian society through the high percentage of youth, but in the quality of youth in Jordan. The average age is lower in countries like Zambia and Afghanistan, but that is because health care is not available or due to the loss of civil peace, while in Jordan the situation is different, because the youth are ready, and the problem has become in the difficult overlap between the social and economic, as there is a large human energy ready to work and produce, but the economy does not provide enough job opportunities.
The problem is expected to become more complex in an era when artificial intelligence is taking on many roles in work environments, and it puts everyone in the necessity of returning to productive sectors, and this is a relative advantage for Jordan with the availability of qualified youth to integrate into productive activities, but the question revolves around achieving the necessary momentum of infrastructure and investment.
If the Jordanian economy is already struggling to provide job opportunities for young generations, then the entry of artificial intelligence into work environments not only makes the problem more complex, but also raises a different question about the nature of the jobs that the Jordanian economy can provide in the future, the sectors it can expand, and the investments it needs so that its human energy does not become a burden instead of being a source of growth.
And this is the big question.
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